The holidays are busy. We’re trying to get work done to have some fun, and we’re hosting family and friends. Plus, parents that have the holiday Elf tradition must remember to move the doll every night. It’s a lot, and it can make us more likely to fall for scams that can lead to data theft.

Hackers like to take the path of least resistance. Why work harder than they have to for their ill-gotten gains? Instead, they’ll use social engineering to get you to give them your data or download their malware. Look out for these top holiday scams.

Parcel delivery scams
More people are expecting packages this time of year. Bad actors take advantage of this with what’s called a smishing scam. It’s a particular type of scam using text/SMS messaging. You get a message from a known service telling you a delivery needs rescheduling, or that there’s an outstanding fee that needs to be paid.

Recipients, who are already expecting a package, are quick to fall for the request. Clicking on the message link, they enter personal information or download malicious software.

Tip: Go to the source of the package you’re expecting and see what they’re saying about your package delivery.

E-card scams
Another common holiday season scam takes advantage of our enthusiasm for money. Scammers send e-cards to your email. When you click on the link, you’ll download a virus or other malware (e.g. ransomware).

Tip: Check the credibility of any e-card sender before downloading the “gift.”

Christmas hamper scams
Everyone wants to be a winner, but don’t fall for the scammer calling or emailing to say you’ve won a Christmas hamper. They’ll claim to be from a legit organization and have some of your personal information already. That helps them make it all seem genuine. Then, they’ll ask for you to provide more personal details to collect your prize or gift.

They may ask only for your full name, address, and phone number (if the request was emailed). They’ll be collecting this information for a more focused attack in the future.

Tip: Use strong passwords and be careful about what personal details you put on social media.

Fake websites
Many people shop sites that are unfamiliar to them at this time of year. Grandparents (even parents) know nothing about that latest trendy shop! Bad actors will set up fake sites offering gifts and services. They're looking to get your personal details and money.

Tip: Prefer secure website addresses starting with “https” and displaying a locked padlock.

Shopping scams
Every season has its in-demand items. Scammers take advantage of this and set up ads for amazing deals on those items. Desperate to get this year’s toy for your toddler, you might be hooked. Or they’ll ensure people click on their ads by offering ridiculous deals. If you do get the item purchased via these ads, it’s likely to be a sub-par counterfeit.

Tip: Shop with retailers you know and trust.

Bank scams
This scam operates year-round, but bad actors have an edge in the holiday season when people spend more. Fraudsters typically call, text, or email as your bank having noticed suspicious activity. They get you feeling anxious and then urge you to take action (e.g. click a link or share personal details) to address the issue.

Tip: Remember that banks never use unsolicited calls to ask for personal details, pressure you to give information, or tell you to move your money to a safe account.

Protecting yourself this season
The tips shared throughout this article will help. At the same time, setting up password managers and antivirus software can also be useful. We can help you secure your online activity year-round. Contact us today at (888) 234-WDIT (9348).

Maybe you have a computer issue that you’re trying to ignore, or you’re hoping your neighbor’s tech-savvy nephew can help you when he’s next in town. It would be easier if you had a computer repair business you could count on. Take the following as indicators you’ve found a good fix-it shop.

The first sign of a good computer repair shop? They can talk to you about your computer in a way that you understand. You want to work with IT experts, but you also want to know what they are actually doing. If you’re working with a tech guru who talks jargon, you may not feel as confident in the care you’re getting.

Also, look for a computer repair shop that offers a variety of services. Specializing is well and good, but it’s nice to have a single source of help that can address both your hardware and software issues. We recommend a store that can handle both areas.

It will also help if the store’s techs deal with viruses, data recovery, and physical damage. You don’t need to find one person who can do it all, although a good store will assemble a team that can cover all your concerns. They'll recommend ways to prevent issues in the future, too.

It’s another good sign when the techs at your store suggest ways to save money. You might be on a budget and selecting your repair shop based on price, but they could always have a low consultation fee, then suggest many costly repairs. Look for a shop that offers free diagnostics and provides an estimate in advance. You can avoid spending money on fixes that don’t make financial sense.

A reputable computer repair shop will also offer a warranty on their work. When a business gives you a year warranty, they expect their services to last that long. Getting your computer “fixed” and then having a similar thing happen a month later hurts, especially when the repair shop wants to charge you again.

Choose your computer repair partner
Reading customer testimonials is a good way to vet a potential repair business. You can find out a lot from online reviews. You can find out how techs talk computers, after-repair support, or pricing reliability.

You’ll also want to check the shop’s hours and locations. It may not be too helpful if they have one location that’s open only Tuesdays and Thursdays. Your convenience matters, especially when we’re talking about getting your tech back up and running again.
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Ultimately, you want to find a computer repair shop you can rely on. It helps to look for depth of experience and a proven track record. Consider costs, as well as convenience, too. Our technicians are standing by to provide services you can trust. Call us at (888-234-WDIT (9348)!

Do you remember Pong? Or Galaga? Games such as these are now the stuff of old-school arcades. The graphics may have been a far cry from what you’ll see today, but there’s one advantage those games had: there were no cybersecurity worries when playing them. After all, they weren’t online like today’s gaming.

Online video gaming is meant to be fun. Yet, regrettably, there are risks once you connect to the internet. Your gaming account has value to cybercriminals. They might target your account to:

• use your connected real-world money account to make in-game purchases;
• steal virtual valuables which have real-world cash value;
• trade your in-game items to their accounts;
• sell your account to others;
• scam others using your legitimate account

These are not hypotheticals. One cybersecurity firm researching gaming found that the typical gamer has experienced an average of almost five cyberattacks. Worse, they didn’t detect it.

It doesn’t help that the games themselves make it easier for hackers. Take Fortnite. There are 100 players in one wave. Their usernames display right there on the screen when Scammer72 goes for the kill shot. In other games, bad actors might access usernames by going to the game’s high-score listings. Plus, this gives them an idea of who might have the most valuable account inventory.

Level up your gaming security
There are several steps you can take to game more safely. One is going to be familiar: use strong passwords. As with any of your online accounts, set up complex passwords or use a passphrase that's difficult to hack.

Also, don’t reuse a password you’re using elsewhere. That amplifies the risk of account breach when another account's credentials leak.

You can also enable multi-factor authentication. Many gaming platforms allow you to set up layers of protection. For instance, you would enter not only your username and password but also a code sent to your personal device or your email. This makes it more difficult for a hacker to get in. They need access to your physical technology or more than one of your accounts at once.

Finally, be wary of malware and phishing attempts. This could be an official-looking communication apparently from the game manufacturer or support. Or you might fall prey to a scammer via in-game messaging or chat. You might think it’s a user you know, but their account may be hacked. Or you make a new “friend” online who does not have good intentions. Keep best practices for any online activity in mind. Don’t click on links without first verifying the source.
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We want you to be able to escape into video gaming for fun without worry. Ask our IT experts to review your security. We can check you’re not going to become the victim of a heist because you wanted to play Grand Theft Auto. Call us at 888-234-WDIT (9348)!

You drop your computer in the bathtub, or your basement home office floods and the desktop is under water. Or you spill your tea across the keyboard. If any of this happens, you can guess right away that you’ll be dealing with water damage. Only it’s not always that obvious. Knowing the common signs to look for can help you diagnose water damage in your devices.

If you are right there when your computer is exposed to liquids, unplug it immediately. Wet components can short-circuit and cause issues for your motherboard, hard drives, and more.

Still, you might not know immediately that water damage is to blame. You might live in an area with high humidity. Or maybe someone in the family watches Netflix while in a steamy bathroom. That's when you look for signs that there's moisture inside your computer.

Signs you can see yourself
Water spilled inside your keyboard can make keys or the trackpad stopped working. Even a few water droplets can cause the keyboard or trackpad to start responding to your touch erratically.
You might also experience screen issues. This depends on where the liquid penetrates your laptop.

Look out for:

• images not displaying properly;
• pixel discoloration;
• a display that won’t turn on.

These are pretty obvious signs you need to get help. You might also see some discoloration on the outside of the computer. The white or green residue is not a good sign.

Another scary indicator? The computer won’t turn on at all. That suggests that internal components are damaged, and you’ll need to take action.

Signs that repair shops can see
Most people should not be opening up computers on their own. Even if you think there might have been water damage, it's safer to take the computer to a trained expert. That way, you won’t do more damage trying to see what’s wrong in the first place.

At a computer shop, the person doing the repairs will look inside for corrosion around connectors and your motherboard. They’ll be looking for that white or green residue you were hoping not to see on the exterior.

Another sign? The water damage indicator shows exposure to water or liquids. The indicator is a small device inside the computer that’s used by manufacturers to deny warranty coverage (despite the consumer’s protests the laptop never got wet).

What to do with a wet computer
Unplug it. Get help. The sooner you take a water-damaged computer in for repair, the more likely it can recover. Work with a professional IT repair shop to diagnose and repair your device issues. We’re here to help. Call us at 888-234-WDIT (9348)!

Working from home wasn’t novel when the pandemic hit, yet COVID-19 forced businesses globally to give remote work a real try. Two years later, employees have a new view of modern work. Many expect to work from home, at least part-time. If you’re “commuting” daily within your home, you’ll want to consider these easy upgrades for your home office.

First, an uninterruptible power supply (UPS) can save you a lot of stress. Although common in the business environment, homeowners may not have thought about one. A UPS allows your computer to keep running in the event of a power outage. Think of the UPS as a backup battery giving you a short window of energy to protect your data. They can also regulate voltage in the event of a power surge.

With a UPS, size typically matters: the bigger the battery, the more power it will store. So, consider what technology you’ll want to keep up and running and for how long.

Size can also matter with your computer monitor. Working on a laptop can be convenient, but the screen will be smaller. Setting up your home office with a wide monitor can lead to productivity gains. This is especially true for people who like to keep all their files and folders up on their desktops.

You can also reduce the time spent scrolling through open windows with a second monitor. That extra monitor may also save you from printing documents and cluttering your desktop with paper.

Improving work quality in the home office
The business environment is going digital. Do the same with a document scanner that handles many pages at once. Flatbed scanners can provide quality scans, but speed and quantity may matter more. Plus, once your documents are scanned, you’ll be able to search for information using keywords. Instead of poring over pages of text, you can go pour yourself another cup of coffee.

If you’re stuck at your desk once the workday starts, invest in a standing desk. There are many options that allow you to easily convert the desk from sitting to standing and back again. This can help your energy levels and reduce stress on your body from sitting in the same position all day.

Speaking of reducing physical stress, an ergonomic keyboard is another good investment. Plus, you may want to get yourself a better office chair. Back when your home office was a seldom-used space, sitting at an old dining room chair wasn’t a big deal. Now, though, you’ll want to do your body the kindness of getting a comfortable, supportive chair.

One more simple upgrade to consider: noise-cancelling headphones make it easier to focus on your work while dogs bark. You'll also avoid volunteering for extra work without realizing that was what your boss was saying while you were shushing a child.

Need help deciding on the right technology for your home office, or want to be sure you set it up correctly and securely? Our IT experts are here to help. Contact us today at 888-234-WDIT (9348)!

You probably grew up having a parent saying, “turn the lights off!” That was the number-one way to save on the power bill. But now, with so many of us having personal computers in the home, they too are a big electricity drain. Try these strategies to cut your PC power consumption.

Unplug the extras
You might connect printers, speakers, external storage, and other devices to your computer, but don’t leave them plugged in permanently, as they pull power even if you aren’t using them. An average printer on standby can use 5–8 Watts. High-end printers take even more power, pulling as much as 30 Watts.

Check your settings
Adjusting the brightness of your screen can cut back on your power usage: the brighter your screen, the more power it needs. So, reducing the brightness helps reduce your power intake.

You can also set your computer to run in power-saving mode. On Windows, options under Advanced Settings allow you to select a power plan to manage consumption. On a Mac laptop, you can go into system preferences and change settings for battery and adapter usage.
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You can also set your computer to go to sleep when no activity is detected. This helps ensure you don’t leave the computer taking full power when you forget to turn it off at the end of the day.

Prefer sleep to shutdown
Speaking of sleep mode, putting your computer into sleep mode instead of shutting down consumes less power, especially if you are putting it aside only for a few hours. Starting up the computer consumes more power. As an added benefit, when you come back to a sleeping computer, it’s much quicker to turn back on and let you get back to work.

Corral your windows
Keeping a bunch of windows open and apps running in the background uses power for all those items. Once you’re done with an app or a browsing window, close it.

Note: We’re suggesting you do this when finished. If you are going to be jumping back and forth between programs or windows, keep them open. As above, launching them again and again can consume more power than leaving active apps open.

By the way, this works on your smartphone, too!

Work in airplane mode
Keeping Bluetooth and Wi-Fi open on a connected PC requires more power. The device will scan for available networks in the background even if you don’t need them right then. By turning on airplane mode, you disable this function.

Upgrade your hardware
Legacy equipment may not have the same power efficiency as newer models. Traditional hard drives, for example, are slower and consume more power than solid-state drives (SSDs).

An old computer processing unit (CPU) may need to work harder to keep up with your needs. That’s going to take more power. Additionally, if your random-access memory (RAM) is full, the operating system has to work harder. Yep, that’s more power, too!

If you don’t plan on computer gaming, you also don’t need a high-performance graphics card. Choosing a lesser option can cut your power usage.

Turn off RGB lighting
RGB (red, green, blue) lighting adds special effects around a monitor, or on a keyboard, mouse, or memory stick. It looks cool, but turning off these exciting features can conserve power.

Need to optimize your personal computing setup at home? Our IT experts can help. Contact us today at 888-234-WDIT (9348)!

Portability is a big advantage of laptops. But when you take your computer anywhere, you are also more likely to break it. You may not see a break, but there are other signs a laptop screen is damaged. This article shares those, as well as options for what you can do when there’s a screen problem.

You may not see broken glass, but you can know the laptop screen is damaged because you experience:
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• distorted images;
• pixelization;
• resolution lines
• backlighting issues;
• a blank screen.

You might want to turn that laptop into a piece of art. The screen, after all, is now showing very psychedelic, colorful images. If you have an LCD screen, the liquid inside might have spread, which can make deciphering your text or graphics like reading a Rorschach test.

Whether you want to get artistic with that laptop or not, replacing the entire laptop is one way to go, but it’s also the most expensive response. Ideally, you can avoid this approach. So, what’s left to do?

What to do with a damaged screen
If the laptop is under warranty, and the screen wasn’t dropped or damaged by you, you may be able to send it back to the manufacturer for repair.

Otherwise, you may be able to replace just the screen. The difficulty in replacing a screen depends on the manufacturer and laptop model. There are many screws and very fine cables that are easily snapped, and it’s going to be safer to go to a professional. Of course, you will also need to determine whether anything else was damaged.

Screen replacement is still a costly option. In fact, it may be more expensive than a new laptop. Plus, you might be without your laptop for several days while it is in for repair or even longer if you take it to a big-box store, where they will send it away for attention. That’s one reason to prefer a local repair shop.

Another option is to attach your laptop to an external monitor. This method has its own pros and cons.

It’s a more affordable option and can see you through finishing that report that’s due tomorrow.

The problem? This undermines the mobility of a laptop unless you want to walk around carting a monitor and its cords. Also, you may find the original, broken screen gets in the way.

Avoid damaging your laptop
Of course, we're also going to share strategies to help avoid breaking the screen in the first place. Try these tips:
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• Never open or close the lid by one corner. Instead, use one hand to close the lid from the center, or hold the keyboard as the other hand opens the lid.
• Don’t leave a laptop attached to cords that someone can trip over and bring the computer crashing down.
• Avoid overheating your computer, as it can burn the laptop’s screen.

The price you’ll pay to deal with a broken screen will vary based on brand and model, as well as what’s gone wrong. Check with a local computer repair shop for an estimate and get back up and running. Call us now at 888-234-WDIT (9348).

There was no big retirement party; no one got a watch or engraved memorabilia. Yet Microsoft retired Internet Explorer on June 15, 2022. It was a long time coming, but you still may not be prepared for what that decision means for you.

Internet Explorer could be your go-to. It’s been around since 1995 and was the gateway to online browsing for millions of people globally. But, as Microsoft announced, “the web has evolved and so have browsers. Incremental improvements to Internet Explorer couldn’t match the general improvements to the Web at large.”

Microsoft wants people to switch to its Edge browser instead. Expect to see a redirect screen asking you to make the switch. The company will automatically transfer favorites, passwords, history, cookies, and other data from Explorer to Edge.

For Internet Explorer loyalists, Microsoft Edge even comes with an IE mode that allows you to enjoy Internet Explorer-specific features and a modern browser experience on Windows. It also acknowledges that some websites built with older internet technology work only with Internet Explorer.
Alternatively, you might switch to other software. Google Chrome has grown substantially since its introduction in 2008. Today, it has 77% of the market share. Safari, Mozilla Firefox, and Microsoft Edge take up the next three spots.

Why you can’t keep using Internet Explorer
When software is retired or reaches the end of its life, the manufacturer no longer supports it. That means if you continue to rely on Internet Explorer, you could put yourself at risk.

As Internet Explorer is “out of support,” Microsoft is no longer securing the browser. If there are vulnerabilities, there will be no patches released. If there are bugs, there will be no updates.

At the same time, hackers know people don’t like change. They see an opportunity whenever software is retired. If you stick to Internet Explorer, you won’t have any help keeping passwords and other data secure.
You could also experience conflicts with your computer hardware or software. Internet Explorer is outdated, and Microsoft knows it. Trying to keep it could mean a reduced user experience. It’s a little like sticking with a soup-can telephone when you could be on a smartphone.

What’s the next step?
Eventually, Internet Explorer will be permanently disabled. That’s for a future Windows update. When that happens, you’ll no longer even see the Internet Explorer icon on your desktop or other devices.

Still, you don’t want to wait that long to move to another browser solution. Hackers are already searching for ways to exploit the application, and security risks will grow.

Microsoft has committed to supporting the IE mode in Edge until at least 2029, so moving to Edge could be the easiest solution. You don’t even need to wait for the redirect message: you can click on the Microsoft Edge icon on your Windows device and begin there.

If you want to transition your browser or decide on the best software to suit your needs, try our IT experts. We’re here to help. Contact us today at (888) 234-WDIT(9348).

Changing your email is never fun, but it can be necessary. When you need to make a change, there are several things you need to consider. Follow this checklist to ensure you don’t lose data, keep up with your old contacts, and avoid security risks.
There are many reasons someone might decide to endure changing their email address. These include:

• losing access to the old one and not being able to recover that account;
• changing your internet service provider (ISP);
• having to stop using a professional email for personal messages too;
• falling victim of identity theft;
• deciding to give yourself a more professional email by changing your address from yourbusiness@yahoo.com to you@yourbusiness.com;
• not feeling as proud of your hotbabycakes@hotmail.com address now that you’re above the age of 14.

Whatever prompts your move, try these tips to avoid missing mail and risking account compromise.

Notify your contacts of the change
You will probably be amazed at the number of people you have in your contacts folder. Still, you can make the change easier by letting your friends and family know that you have a new email address.
When you send out a message to your contacts, respect people's privacy. Send your update with their names in the blind carbon copy (BCC) line.

Migrate your old inbox
Most domain providers make it simple for you to migrate your old emails and contacts. Once you set up the new account, you’ll typically be able to go into Settings and find an option to import your old data. You may have to migrate the inbox and the contacts separately.

Don’t move on too quickly
You may be ready to move on, but don’t delete that old email address too soon. It’s a common mistake. Instead, try to hold onto your old email as long as possible. You don’t have to continue using it, but if you still have access, you can:
set up forwarding so that any emails to your old address will go to your new one;
see what emails are still coming to identify accounts you might have forgotten to change.

Inventory all accounts using that address
Use a password manager? We recommend its convenience. Plus, you can search there for accounts using the old address. The password manager can be a landing page for you to jump to all those accounts and make the necessary changes.

Inspect your trash and old emails
To help you think of other sites connected to the old email address, review your trash and sent emails.
Think also of accounts that may use that email address for recovery. For instance, you may have set the old account as a backup for PayPal, online banking, or streaming services. If you don’t change the recovery address, you might have difficulty regaining access to that account.
You might wonder why you should bother doing this. If you don’t, someone could claim your old account and gain access to your connected accounts. If you press a recover password link on a banking site, for instance, that email will go to that person instead of to you!

Get help making the email move
The many little things to take care of when you change your email can make this a big deal. Our IT experts are here to help. We can set you up for simple, secure email communications in the future. Contact us today at (888) 234-WDIT(9348).

Dropping your laptop is not a good idea. Trust us: this is not a statement you want to test. Still, it can happen. Typically, this happens in painful slow motion where the laptop is just out of your reach to recover it in time.

Dropping a laptop doesn’t always lead to damage, but it will depend on several factors. Learn more about this common concern.

What happens to your laptop if it is dropped will depend on different considerations:

• how hard and far it fell;
• what kind of surface it fell onto;
• whether it was running at the time of the fall;
• the laptop model;
• whether you have a mechanical hard drive or a solid-state drive;

Drop a laptop from a footstool onto a thick plush carpet and you might not see any damage. Push that same laptop off a kitchen island onto a hard tile floor, and it might be completely destroyed.

Buying a protective cover for your laptop can help prevent damage. You can also get a screen protector. Another good idea is to be wary of where you put your laptop down. Don’t put it in high-traffic areas. Also, make sure corded accessories don’t create a tripping hazard that will see someone taking your laptop down as they fall.

Common red flagsLet’s assume the laptop appears to have survived the fall. You still have an intact screen, and the laptop continues to power on. Whew! That’s great. Still, after a laptop drop, you’ll want to look for the following warning signs:

• noisy fan;
• flickering or dim screen;
• unresponsive keyboard;
• a blue “screen of death”;
• error message saying, “unmountable boot volume”;
• computer won’t power up;
• Bluetooth or Wi-Fi connectivity no longer works.

Your laptop is a convenient, compact computer. That means that inside that hard case the parts are packed tightly. Dropping the laptop can jar important parts. It’s best to take your laptop to a computer professional to help address any boot, screen, power, or other issues.

What do I do when my laptop falls?First, don’t panic. Yes, it’s scary to see your technology fall to the floor, but try to remain calm. Retrieve your laptop carefully and handle it gently as you take the following steps:

• Inspect the exterior looking for scratches, dents, or cracks. Small, cosmetic injuries you might cover with stickers. The bigger ones? You may need a technician’s help.
• Examine the screen to see if there are any cracks and if the screen still works as a display. Keep an eye out for lines, spots, dead pixels or a flickering display.
• Boot the system to ensure the laptop remains functional.
• Listen for unfamiliar noises which could indicate parts have come loose.

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The earlier you respond to the damage from dropping a laptop, the better. So, don’t just hope that any issue you notice will go away. Instead, take your computer to a local repair shop for repairs or parts replacement. The reward could be a longer overall life cycle for your laptop. We’re here to help. Contact us today at  (888) 234-WDIT(9348).