We Define IT
  • Home
  • Plans
  • Testimonials
  • Professional Services
  • Blog
  • Contact
  • Login

SUPPORT


If you've already called us for technical help and have been provided a 6-digit code; please enter into the box to the right and click connect to technician. You will be prompted to download a small applet to your computer to start the support session as well as unblock the application in your computer's firewall.
Remote Support Code

FREQUENTLY ASKED QUESTIONS

What kind of technology does We Define IT support?
We Define IT supports computers running Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8 ,  Mac OS 10.4 (Tiger), 10.5 (Leopard), Mac OS 10.6 (Snow Leopard), 10.7 (Lion), and 10.8 (Mountain Lion), laptops, printers, routers, home networks, mobile devices.

What are the available hours of We Define IT?
Our premium members are allowed unlimited calling hours for computer support.

What if I forget my password to one of the systems?
Clients must call or start a remote session with one of our technicians for password reset / retrieval. 

Can We Define IT technicians remote into my computer at any time? 
No, our technicians are monitored to ensure that they are not remote controlling our client’s computer without proper permission to do so from our clients.

What are the system requirements of the We Define IT software?


 - For the the @Home $20/Mo premium plan our customer computers need: 

 - Memory: 1 GB of RAM 

 - Processor: 1 GHz Intel or equivalent CPU

 - Web Browser: Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari, The latest versions of Java and Flash

 - Operating System: Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows 2008, 2012 and Windows 7 or 8

 - Disk Space: 2GB or More of hard drive space avaliable
Connect With Us
Remote First - Our Company Blog
 Facebook
Twitter
E-Mail
Instagram
LinkedIn
RSS Feed
Services

24/7 Remote Help Desk & NOC Services

Unlimited On-Site Technical Repair Services

Managed Anti-Virus, Malware, Spyware, Greyware, Rootkit and Identity Theft Protection


Windows / Mac / Linux / Unix File Server, Exchange and SQL Backup & Disaster Recovery

Secure, Redundant Cloud Storage

Apple, Windows Activesync, Android, Blackberry & Nokia Symbian Mobile Device Management

Managed IT Services Consulting

Virtual Chief Information Officer (CIO) Services
Client Remote Support

Enter 6-Digit Remote Support Code




Picture
Search Our Site

Home  |  @Home - Residential  |  @Work - Business  |  @School - Educational  |  @Worship - Spiritual |  Virtual CIO  |  Contact Us  |   Login

CALL US TOLL-FREE:  888-234-WDIT
Copyright ©2021  We Define IT LLC, All Rights Reserved. 
Site Design by  Nu Web Order Designs.  Hosting Powered by  Hostivity.

New York, New Jersey,  Connecticut, Pennsylvania, Brooklyn, Manhattan, Queens, Bronx, Staten Island, Long Island, Technical, Computer,  Managed IT, Support, Services
  • Home
  • Plans
  • Testimonials
  • Professional Services
  • Blog
  • Contact
  • Login