SUPPORT
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If you've already called us for technical help and have been provided a 6-digit code; please enter into the box to the right and click connect to technician. You will be prompted to download a small applet to your computer to start the support session as well as unblock the application in your computer's firewall.
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FREQUENTLY ASKED QUESTIONS
What kind of technology does We Define IT support?
We Define IT supports computers running Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8 , Mac OS 10.4 (Tiger), 10.5 (Leopard), Mac OS 10.6 (Snow Leopard), 10.7 (Lion), and 10.8 (Mountain Lion), laptops, printers, routers, home networks, mobile devices.
What are the available hours of We Define IT?
Our premium members are allowed unlimited calling hours for computer support.
What if I forget my password to one of the systems?
Clients must call or start a remote session with one of our technicians for password reset / retrieval.
Can We Define IT technicians remote into my computer at any time?
No, our technicians are monitored to ensure that they are not remote controlling our client’s computer without proper permission to do so from our clients.
What are the system requirements of the We Define IT software?
- For the the @Home $20/Mo premium plan our customer computers need:
- Memory: 1 GB of RAM
- Processor: 1 GHz Intel or equivalent CPU
- Web Browser: Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari, The latest versions of Java and Flash
- Operating System: Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows 2008, 2012 and Windows 7 or 8
- Disk Space: 2GB or More of hard drive space avaliable
We Define IT supports computers running Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8 , Mac OS 10.4 (Tiger), 10.5 (Leopard), Mac OS 10.6 (Snow Leopard), 10.7 (Lion), and 10.8 (Mountain Lion), laptops, printers, routers, home networks, mobile devices.
What are the available hours of We Define IT?
Our premium members are allowed unlimited calling hours for computer support.
What if I forget my password to one of the systems?
Clients must call or start a remote session with one of our technicians for password reset / retrieval.
Can We Define IT technicians remote into my computer at any time?
No, our technicians are monitored to ensure that they are not remote controlling our client’s computer without proper permission to do so from our clients.
What are the system requirements of the We Define IT software?
- For the the @Home $20/Mo premium plan our customer computers need:
- Memory: 1 GB of RAM
- Processor: 1 GHz Intel or equivalent CPU
- Web Browser: Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari, The latest versions of Java and Flash
- Operating System: Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows 2008, 2012 and Windows 7 or 8
- Disk Space: 2GB or More of hard drive space avaliable
