@HOME RESIDENTIAL IT SUPPORT PLANS
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Proactive Preventative Protection
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Core
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Premium
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Ultimate
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Automated Updates
Managed Anti-Virus Active Protection Child Safe Content Filtering Malware Scan and Clean Rootkit Scan and Clean Identity Theft & Phishing Protection Advanced Malware Clean & System Refresh (Drop-off) |
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Unlimited On-Demand Support
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Core
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Premium
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Ultimate
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Remote Support
After-Hours Emergency Service Toll-Free Telephone Support Internet / Home Networking Support Depot (Drop-Off) Service In-Home Onsite Support |
8am-6pm, M-F
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Remote Access
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Core
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Premium
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Ultimate
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Remote Control into & from a Mac or Windows PC
Remote Screen Blanking Remote Keyboard / Mouse Lock Wake on LAN Inactivity Timeout HD Quality video File transfer Remote-to-local Printing Desktop Sharing Remote Sound Desktop Shortcuts Integration with Cloud Services Dual-Layer Redundant Connection Methods |
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Off-Site Cloud Data Backup
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Core
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Premium
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Ultimate
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Storage Space
Back-Up Web Access Mobile Access Restore Deleted Files Internal Network Transfers Safe and Secure, Encrypted from End-to-End Local Speed Vault (faster restoration of data) Bare Metal Backup / Virtual Disaster Recovery |
250GB
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Mobile Device Support
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Core
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Premium
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Ultimate
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Android Phone Remote Control (limited support)
Blackberry Remote Control Windows Mobile Remote Control Symbian (Nokia) Remote Control Apple iPhone / iPad / iPad Pro Management Android Phone / Tablet Management Microsoft Surface / Surface Pro Tablet Management |
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